What to do if you can no longer log in
## Overview
If an authentication factor such as your phone number or email address changes, you may no longer be able to log in.
In that case, contact the e-money service provider. After confirming your identity, they can help update your authentication information.
You may also be unable to log in if the service provider changed the available login methods and you have not set up the new login method yet.
## Update your login method
On the login screen, tap the Help link below the phone number input field, then select "Update Login Method".
Enter the email address you used with the previous account and follow the on-screen authentication steps. After authentication, follow the displayed instructions to update your login method.
Overview
Section titled “Overview”If an authentication factor such as your phone number or email address changes, you may no longer be able to log in.
In that case, contact the e-money service provider. After confirming your identity, they can help update your authentication information.
You may also be unable to log in if the service provider changed the available login methods and you have not set up the new login method yet.
Update your login method
Section titled “Update your login method”On the login screen, tap the Help link below the phone number input field, then select “Update Login Method”.
Enter the email address you used with the previous account and follow the on-screen authentication steps. After authentication, follow the displayed instructions to update your login method.