Charge Your Balance

Overview

This guide explains how to charge your e-money balance. Available charge methods differ depending on the e-money settings.

Charge in person

1. Tap “Charge”

Tap “Charge” on the Home screen, then select “Charge in person”.

2. Tell the staff the amount

Tell the cashier or staff member how much you want to charge.

3. Hand over the cash

Hand the cash to the staff.

4. Tap “Show QR Code”

Tap “Show QR Code” and show your QR code to the staff. When the completion screen appears, the charge is complete.

⚠️ If the app shows that the service is in demo mode, the service has not officially started yet. Actual transactions are not processed, so do not hand over cash.

Charge from a card

1. Tap “Charge”

Tap “Charge” on the Home screen, then select “Credit Card” or a registered card.

2. Register a card

If no card is registered, register a card from the “Select Card to Use” screen. You may need to set or enter your PIN Code for Charge when charging by card.

You can also add or remove cards from Account → Charge Settings → Credit Cards. Registered cards can still be removed when card charging is unavailable. Adding a new card requires card charging to be available.

On the “Select Card to Use” or “Credit Cards” screen, tap the pencil icon next to a card, then tap “Edit Card Name” or “Delete Card”. A card name can be up to 48 characters; save an empty name to show the card brand name instead.

3. Select the charge amount

Select a charge amount or enter an amount. Available amounts and input units depend on the e-money settings.

4. Tap “Charge”

Check the details and tap “Charge”. If 3D Secure authentication is required, complete it on the “Identity verification for charge” screen shown in the app.

When the completion screen appears, the charge is complete.

If the app says it is checking your previous transaction, do not repeat the charge. Wait or reopen the screen after a few minutes.

⚠️ If the app shows that the service is in demo mode, only test cards can be registered. The card registration screen comes prefilled with a test card number; no real card number is sent and no actual charge is made.

• 4111 1111 1111 1111: charges succeed without authentication
• 2222 2222 2222 2224: the authentication screen lets you choose “Allow” or “Deny”
• 4000 0000 0000 0002: the payment is declined after authentication

Charge from a bank account

This method is available when Charge from Bank Account appears in the service. Register an account in your own name, check the selected account and debit amount, then enter your charge PIN. Registration alone does not charge your balance.

If you use card charging, use the same charge PIN. Resetting a forgotten PIN removes all registered cards and bank accounts, so you will need to register them again. Your balance and transaction history remain.

If the result is being checked, use Check Result instead of repeating the charge. If it does not resolve, contact the service provider with the amount, date/time and transaction ID if shown.

Charge with a code

You can charge transferred balance or received gifts by entering a code.

1. Tap “Charge” on the Home screen
2. Tap “Code” on the “Select Charge Method” screen
3. Enter the code and tap “Continue”

Whether code charge is available depends on the e-money settings.