I cannot install the app
## Overview
If you cannot install the app, check the browser and device settings first.
## 1. Use the recommended browser
On iPhone, open the e-money website in Safari.
On Android, open the e-money website in Chrome.
## 2. Restart the device
The page or install files may not have loaded correctly. Restart the device, then open the e-money website again.
## 3. If Android shows an "Unsafe app blocked" warning
On Android, this warning can appear during installation. It comes from the device's security feature (Google Play Protect) checking the installation while its own components are out of date — it does not mean the e-money app itself is unsafe.
Try the following:
1. Update Chrome to the latest version from the Play Store
2. Update Google Play services (search for "Google Play services" in the Play Store and update it)
3. Restart the device and try the installation again
You can also keep using the app directly in the browser without installing it.
## 4. Try another device
If installation still does not work, try installing the app on another device.
Overview
Section titled “Overview”If you cannot install the app, check the browser and device settings first.
1. Use the recommended browser
Section titled “1. Use the recommended browser”On iPhone, open the e-money website in Safari.
On Android, open the e-money website in Chrome.
2. Restart the device
Section titled “2. Restart the device”The page or install files may not have loaded correctly. Restart the device, then open the e-money website again.
3. If Android shows an “Unsafe app blocked” warning
Section titled “3. If Android shows an “Unsafe app blocked” warning”On Android, this warning can appear during installation. It comes from the device’s security feature (Google Play Protect) checking the installation while its own components are out of date — it does not mean the e-money app itself is unsafe.
Try the following:
- Update Chrome to the latest version from the Play Store
- Update Google Play services (search for “Google Play services” in the Play Store and update it)
- Restart the device and try the installation again
You can also keep using the app directly in the browser without installing it.
4. Try another device
Section titled “4. Try another device”If installation still does not work, try installing the app on another device.