Pokepay Help for Shops
Welcome to Pokepay Help.
This help center introduces how to use Pokepay for shops.
These articles are based on app version 1.31.0.
To check your app version, see [this article](/en/help/app/check-app-version).
## Pokepay Basics
- [What Is Pokepay?](/en/help/app/what-is-pokepay)
- [Glossary](/en/help/app/glossary)
## Getting Started
- [Issue E-Money](/en/help/app/issue-emoney)
## Demo Setup
- [Create a Shop](/en/help/app/create-store)
- [Use Cashier Mode](/en/help/app/in-person-transactions)
- [View Transaction History](/en/help/app/view-transaction-history)
- [Configure Design Settings](/en/help/app/design-settings)
- [Edit Your Profile](/en/help/app/edit-your-profile)
- [Configure Member Login Methods](/en/help/app/member-login-methods)
## Configure Your E-Money
- [Configure Point Reward Settings](/en/help/app/point-reward-settings)
- [Set Expiry Dates](/en/help/app/set-expiration-dates)
- [Set Balance and Transaction Limits](/en/help/app/set-balance-and-transaction-limits)
- [Set Region and Timezone](/en/help/app/region-timezone)
- [Enable Balance Remittance Between Members](/en/help/app/enable-balance-transfer)
- [Change E-Money Settings After Launch](/en/help/app/change-pay-spec-after-launch)
- [Set the E-Money Name and Unit](/en/help/app/set-pay-name-and-unit)
## Launch and Offer to Customers
- [Start a Plan Contract](/en/help/app/start-plan-contract)
- [Review Process Details](/en/help/app/review-process)
- [Promote the Member App](/en/help/app/promote-member-app)
- [Enable Credit Card Charge](/en/help/app/enable-card-charge)
## Connect with Members
- [View Member Details](/en/help/app/member-details)
- [Send Push Announcements](/en/help/app/send-push-announcements)
- [Send Messages to Members](/en/help/app/send-member-messages)
- [Share News with Members Using Short Messages](/en/help/app/short-message-settings)
## Acquire New Members
- [Enable Gifts](/en/help/app/enable-gifts)
## Team and Staff
- [Invite E-Money Staff](/en/help/app/invite-pay-staff)
## Accounting
- [How Should I Handle Accounting?](/en/help/app/accounting-treatment)
- [Are Receipts Required?](/en/help/app/receipt-requirement)
- [Enter Report Information in Accounting Software](/en/help/app/accounting-software-report-entry)
## Create Another E-Money
- [Create New E-Money](/en/help/app/create-new-original-pay)
- [Switch E-Money](/en/help/app/switch-original-pay)
## Troubleshooting
- [Cancel a Transaction](/en/help/app/cancel-transaction)
- [Deactivate a Shop](/en/help/app/deactivate-shop)
- [Contact a Member Directly](/en/help/app/contact-member-directly)
- [Grant Points Remotely](/en/help/app/grant-points-remotely)
- [Change Expiration Reminder Settings](/en/help/app/expiration-reminder-settings)
- [Check Member Usage Trends](/en/help/app/usage-trends)
- [Export Data](/en/help/app/export-data)
- [View Balances, Member Counts, and Transaction Totals for a Period](/en/help/app/view-reports)
- [Open the App Directly in a Browser](/en/help/app/open-app-in-browser)
- [Check the App Version](/en/help/app/check-app-version)
- [Configure Notification Settings for Your Operations](/en/help/app/notification-settings)
- [Run Manual Remote Transactions](/en/help/app/manual-remote-transactions)
- [Refund and Deactivate a Member](/en/help/app/refund-member-balance)
- [Suspend a Member Account](/en/help/app/suspend-member-account)
- [Change Member Information](/en/help/app/edit-member-info)
- [Deactivate a Member Account](/en/help/app/withdraw-member-account)
- [Schedule Message Sending to Members](/en/help/app/schedule-member-message)
- [Integrate with Smaregi](/en/help/app/smaregi-integration)
## Help
- [I Forgot Which Account I Registered](/en/help/app/forgot-registered-account)
- [What Should I Do If a Member Cannot Log In?](/en/help/app/member-login-recovery)
- [What Should I Do If a Member Asks for a Refund?](/en/help/app/customer-refund-request)
- [Can I Deactivate a Member?](/en/help/app/member-withdrawal-conditions)
- [What Should I Do If a Member Asks About Terms or Policies?](/en/help/app/terms-and-policies)
## Details
### About the App
- [Recommended App Environment](/en/help/app/recommended-environment)
- [Where Is the App Icon Used?](/en/help/app/app-icon-usage)
- [Credit Card Charge Fees](/en/help/app/card-charge-fees)
- [What Is a Link That Works as an App?](/en/help/app/pwa-app-link)
- [Amount Presets](/en/help/app/amount-presets)
- [Tip: How to Update to New Versions Automatically](/en/help/app/enable-auto-updates)
- [Refer Pokepay with a Referral Code](/en/help/app/referral-code)
- [Failed Billing Payment](/en/help/app/failed-billing-payment)
- [Point Rebate: What Is the Truncation Amount?](/en/help/app/point-reward-rounding-amount)
- [Printable QR Codes](/en/help/app/printable-payment-qr)
- [Difference Between Charged Balance and Points](/en/help/app/charge-balance-vs-points)
- [How Are Pokepay Fees Calculated?](/en/help/app/pricing-calculation)
- [Contact Support](/en/help/app/contact-support)
- [Do I Need Payment Terminals or Other Devices to Introduce Pokepay?](/en/help/app/required-payment-devices)
- [Can I Charge a Member's Balance After Taking a Card Payment at the Shop Cashier?](/en/help/app/in-store-card-payment-charge)
- [Use the Help Center to Learn the App](/en/help/app/help-center)
- [Change the App Name](/en/help/app/change-app-name)
- [Window Settings When Using Pokepay on iPad](/en/help/app/ipad-full-screen-settings)
- [Balance Expiration](/en/help/app/balance-expiration)
- [Register and Log In with an External Account](/en/help/app/external-account-login)
- [Usage Restrictions and Freezes](/en/help/app/usage-restriction-and-freeze)
### Legal Information
- [Why Are Expiry Dates Required?](/en/help/app/expiration-period-requirement)
- [Why Are Balance Limits Required?](/en/help/app/limit-amount-requirement)
- [Payment Services Act Details](/en/help/app/payment-services-act)
- [Act against Unjustifiable Premiums and Misleading Representations Details](/en/help/app/premium-law-points)
### Service Termination and Account Deletion
- [Service Termination and Account Deletion](/en/help/app/end-service-delete-account)
- [How Should I Accept Refunds When Ending a Service?](/en/help/app/service-end-refunds)
Welcome to Pokepay Help.
This help center introduces how to use Pokepay for shops.
These articles are based on app version 1.31.0. To check your app version, see this article.
Pokepay Basics
Section titled “Pokepay Basics”Getting Started
Section titled “Getting Started”Demo Setup
Section titled “Demo Setup”- Create a Shop
- Use Cashier Mode
- View Transaction History
- Configure Design Settings
- Edit Your Profile
- Configure Member Login Methods
Configure Your E-Money
Section titled “Configure Your E-Money”- Configure Point Reward Settings
- Set Expiry Dates
- Set Balance and Transaction Limits
- Set Region and Timezone
- Enable Balance Remittance Between Members
- Change E-Money Settings After Launch
- Set the E-Money Name and Unit
Launch and Offer to Customers
Section titled “Launch and Offer to Customers”Connect with Members
Section titled “Connect with Members”- View Member Details
- Send Push Announcements
- Send Messages to Members
- Share News with Members Using Short Messages
Acquire New Members
Section titled “Acquire New Members”Team and Staff
Section titled “Team and Staff”Accounting
Section titled “Accounting”- How Should I Handle Accounting?
- Are Receipts Required?
- Enter Report Information in Accounting Software
Create Another E-Money
Section titled “Create Another E-Money”Troubleshooting
Section titled “Troubleshooting”- Cancel a Transaction
- Deactivate a Shop
- Contact a Member Directly
- Grant Points Remotely
- Change Expiration Reminder Settings
- Check Member Usage Trends
- Export Data
- View Balances, Member Counts, and Transaction Totals for a Period
- Open the App Directly in a Browser
- Check the App Version
- Configure Notification Settings for Your Operations
- Run Manual Remote Transactions
- Refund and Deactivate a Member
- Suspend a Member Account
- Change Member Information
- Deactivate a Member Account
- Schedule Message Sending to Members
- Integrate with Smaregi
- I Forgot Which Account I Registered
- What Should I Do If a Member Cannot Log In?
- What Should I Do If a Member Asks for a Refund?
- Can I Deactivate a Member?
- What Should I Do If a Member Asks About Terms or Policies?
Details
Section titled “Details”About the App
Section titled “About the App”- Recommended App Environment
- Where Is the App Icon Used?
- Credit Card Charge Fees
- What Is a Link That Works as an App?
- Amount Presets
- Tip: How to Update to New Versions Automatically
- Refer Pokepay with a Referral Code
- Failed Billing Payment
- Point Rebate: What Is the Truncation Amount?
- Printable QR Codes
- Difference Between Charged Balance and Points
- How Are Pokepay Fees Calculated?
- Contact Support
- Do I Need Payment Terminals or Other Devices to Introduce Pokepay?
- Can I Charge a Member’s Balance After Taking a Card Payment at the Shop Cashier?
- Use the Help Center to Learn the App
- Change the App Name
- Window Settings When Using Pokepay on iPad
- Balance Expiration
- Register and Log In with an External Account
- Usage Restrictions and Freezes
Legal Information
Section titled “Legal Information”- Why Are Expiry Dates Required?
- Why Are Balance Limits Required?
- Payment Services Act Details
- Act against Unjustifiable Premiums and Misleading Representations Details
