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Usage Restrictions and Freezes

Pokepay aims to provide a safe and secure e-money service.

For safety, use of the service may be stopped if there is a violation of the terms of use or a method of use that conflicts with the laws of the service area.

During a usage restriction, only payment transactions can be made. New transactions such as charges and Point Rewards cannot be made.

During a freeze, no transactions can be made.

If you want to object to a usage restriction or freeze, contact us from the app.

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Contact us from the app

If you have already created e-money, contact us from Help and Contact in the Creator App.