Check Payouts and Set Your Payout Account
Overview
Section titled “Overview”Sales from members’ credit card charges and card-funded Gift purchases are first collected by Pocket Change Inc., the provider of Pokepay. On each closing date, the sales are totaled, and the amount after deducting the prescribed processing fees and consumption tax on those fees is transferred to your bank account.
The standard card processing fee is 2.9% of sales (excluding tax). The rate may vary depending on your contract.
If Bank Account Charge is turned on, bank charges and bank-funded Gift purchases are also eligible for settlement. The standard bank processing fee is 1.9% of sales (excluding tax). The rate may vary depending on your contract.
To receive these sales, you need to set a Payout account.
From Menu → Payouts in the app, you can:
- Check pending sales (sales that have not yet been finalized as a scheduled Payout)
- Check scheduled Payouts and history
- Set your Payout account
Payouts is available to staff with permission to view payout information, except on the demo plan. You can still check scheduled Payouts and history after card or bank account charging is disabled.
ℹ️ Sales from cash charges are not subject to Payouts because cash is received directly at the store’s register. They are not displayed on the Payouts screen.
ℹ️ Members’ credit card statements show an e-money charge under the name “Pocket-change Inc” rather than the name of your e-money.
Payout Schedule
Section titled “Payout Schedule”Sales periods end on the 15th and the last day of each month. Closing runs on the following day, the 16th or 1st, at 18:00 JST.
- Sales from the 1st to the 15th: paid out on the last day of the same month
- Sales from the 16th to the last day: paid out on the 15th of the following month
Bank proceeds are included after they match the bank’s transaction records. Unreconciled or discrepant proceeds are held and included in a later closing after confirmation. A member’s charge can be complete while your payout is still awaiting confirmation.
If the Payout date falls on a weekend or national holiday, it is scheduled for the previous business day. Check the Settlement Report for the scheduled Payout date.
When the closing process is complete, a URL to view the Settlement Report, which shows the scheduled Payout amount and its breakdown (total sales, fees, etc.), is sent by email to staff with permission to view Payout information, such as the owner. Viewing the Settlement Report requires authentication in the Shop App.
ℹ️ Amounts shown under Payout Schedule and History are the actual transfer amounts after fees and consumption tax on those fees are deducted. Check the Settlement Report for total sales and the fee breakdown.
Reading the Payouts Screen
Section titled “Reading the Payouts Screen”On the Dashboard tab of Menu → Payouts, you can check the status of your sales and Payouts.
- Pending Payouts: the total sales not yet finalized as a scheduled Payout, including proceeds held while bank records are checked. This is the amount before fees are deducted. The start date of these sales and the next closing date appear on separate lines below the amount. The next closing date marks the end of the sales period; the displayed amount does not include future sales.
- Payout Schedule and History: a list of Payouts for each closing period. You can check the status (“Scheduled” or “Transfer Completed”), the amount, and the Payout account.
Disabling card or bank charging does not remove unsettled proceeds, scheduled payouts or history.
Tap an item in the list to see details such as the aggregation period, Payout date, and Payout ID.
Set Your Payout Account
Section titled “Set Your Payout Account”- Open Menu → Payouts → the Settings tab
- Tap the edit button on “Payout Account”
- Follow the instructions to select your financial institution and branch, and enter your account information
- If Credit Card Charge and Bank Account Charge are both off, you can turn them on right after saving
You can search for a financial institution by name or 4-digit financial institution code, and for a branch by name or 3-digit branch code.
Please note the following when entering your account information:
- Enter the account number as 7 ASCII digits. If your account number has fewer than 7 digits, add leading zeros to make it 7 digits. (For example, if your account number is “123456”, enter “0123456”.)
- Enter the account name in Katakana. It must match the business information or the representative’s name.
ℹ️ If you operate with cash charge only, no account setup is required because cash is received directly at the store’s register.
- While no Payout account is set, Payouts will not be made. Once you set an account, your accumulated sales will be paid out together at a subsequent closing.
- After you change the Payout account, scheduled Payouts that haven’t been processed yet are paid to the new account. If a Payout date is close, that Payout may still be paid to the previous account. If you have any concerns, please contact support.
- If the account information is incorrect, the Payout may be put on hold. If you have any concerns, such as not being able to confirm a Payout even though your account information should be correct, please contact support.
- Card and bank account payment transactions whose Payout has been finalized by the closing process can no longer be canceled.
