How Can I Contact Support?
## Overview
If you have questions about using Pokepay or encounter a problem, contact support from the Creator App.
Chat AI is available for flexible answers. When asking AI, write a full sentence with details instead of only entering keywords.
## Contact Support from the App
1. Tap **Menu** in the navigation bar.
2. Tap **Help and Contact**.
3. Select the support method you want to use.
## Support Channels
Choose the support channel that matches your situation.
- **Consult with Chat AI**
- AI answers questions about Pokepay 24 hours a day.
- Useful for quick questions and operation checks.
- **Book an Online Consultation**
- You can consult while sharing a screen on Google Meet.
- Recommended for detailed operation walkthroughs or complex questions. Reservation is required.
- **Consult via Message**
- Send text messages to Pokepay specialists from the app.
- You can attach images. The app notifies you when a reply arrives.
- **Phone**
- Use this when you want to speak directly with support.
- Phone support is available from 10:00 to 19:00 on PocketChange business days. If support is unavailable, they will return your call.
- **Email**
- Use the contact form when you want to explain details in text or attach images or files.
Overview
Section titled “Overview”If you have questions about using Pokepay or encounter a problem, contact support from the Creator App.
Chat AI is available for flexible answers. When asking AI, write a full sentence with details instead of only entering keywords.
Contact Support from the App
Section titled “Contact Support from the App”- Tap Menu in the navigation bar.
- Tap Help and Contact.
- Select the support method you want to use.
Support Channels
Section titled “Support Channels”Choose the support channel that matches your situation.
- Consult with Chat AI
- AI answers questions about Pokepay 24 hours a day.
- Useful for quick questions and operation checks.
- Book an Online Consultation
- You can consult while sharing a screen on Google Meet.
- Recommended for detailed operation walkthroughs or complex questions. Reservation is required.
- Consult via Message
- Send text messages to Pokepay specialists from the app.
- You can attach images. The app notifies you when a reply arrives.
- Phone
- Use this when you want to speak directly with support.
- Phone support is available from 10:00 to 19:00 on PocketChange business days. If support is unavailable, they will return your call.
- Email
- Use the contact form when you want to explain details in text or attach images or files.
